Last Updated on 18th June 2019
Office 365 comes with a plethora of new tools for organisations to take advantage of. Aside from the Office suite that we all know, there are tools like Teams, Planner and Skype for Business to change the way in which we communicate and collaborate.
Skype for Business is a communication tool that has been built into Office 365 to offer new ways for teams to collaborate with one another. There is often a misconception that Skype is just a video call tool and many organisations cannot see how they could benefit from this. The reality is that Skype for Business offers several benefits aside from the video call function which businesses could take advantage of. In this blog, we are going to look at the different advantages that Skype for Business can offer and how it can benefit businesses.
While we have just said that we are going to look at the benefits of Skype for Business beyond video calling, we still cannot get away from the fact that this is an advantage of the tool. Video calling can be used in a variety of different ways dependent upon how your business operates. You may have a lot of people out in the field and working from home such as sales reps. If this is the case then it can often be advantageous to have a video call occasionally to have a face-to-face chat. The ways we communicate with people can be massively different if we are able to see their expressions and reactions.
Video calls are also useful when you’re calling people outside of your organisation. You may outsource certain functions of your business to other organisations because it makes it easier for your operations. For example, you may outsource telemarketing to an external agency. Skype for Business removes the issue of distance. If you’re working with a company that is on the other side of the country you can still develop valuable relationships with people by seeing their faces and expressions rather than them just being a voice on the end of the phone.
We communicate very differently in both our personal and professional lives compared to how we did ten or twenty years ago. We are used to texts, WhatsApp and Facebook Messenger now. Email no longer lends itself to the conversations that we are used to, we know we are not going to get the instant response or the feel of a real conversation. The instant message function within Skype for Business takes this issue away. You can send messages back and forth easily with the same flow that you would have when texting. Instead of sending an email that doesn’t need to clutter up your colleague’s inbox, you can just fire off a quick instant message to get the response you need.
Instant messaging is also great if you want to ask a colleague a quick question and you don’t want to disturb them. You don’t want to send an email because you know it might just sit in their inbox for days when you really do need to know soon. Sending an instant message is a good way of quickly asking a question and getting a person’s response without impacting their train of thought.
If you have multiple sites, getting your teams together can be expensive. Dependent upon how close together your sites are, you might have to shell out for hefty expenses claims and hotel rooms. Instead of it costing your business to get your teams together, you can have virtual meetings through Skype for Business in which everyone can meet from wherever they are. Meetings in Skype for Business remove the barriers of location to ensure that everyone can collaborate more effectively.
Being able to show someone something on your screen when you are on a call can be so useful. It might be that you want to show a dashboard to someone with the latest financial report. It might be that you want to demo a piece of software to someone so they can see how it works. You might just be going through a normal Word document with someone and want to examine it together. The Screen Share function on Skype for Business enables you to be able to really work together on projects, even if the person you are working with is miles away. You can also give the person the ability to control your screen so if you need help with something, it doesn’t matter that they aren’t physically there.
One of the ways that ACUTEC uses Skype for Business is to provide webinars. A webinar is a great way of getting closer to your clients and prospects. Using Skype for Business, you can send multiple invitations to people and you can even give them the option to call in to the webinar if you have a specific Office 365 license. You are then able to easily share your slides and host your webinar. You can even record the session and offer it as a video on your website or YouTube channel afterwards.
Skype for Business offers businesses a range of benefits to be able to achieve new heights of collaboration and communication. It is just one of the tools that is available in Office 365 that provides new ways of working.
The slideshare below sums up how you you can get the most out of Skype for Business. If you would like to know more, say hello today and call 01675 469020 or email firstname.lastname@example.org