- 01675 469020
- hello@acutec.co.uk
Based in Birmingham, West Midlands, we are one of the market leading IT support companies. Since 1995, we have delivered award winning IT services to thousands of businesses
Many businesses have continued to work remotely or on a hybrid basis, we understand that access to fast IT support is a must have for all employees.
We work closely with you to understand the needs of your business to map out tailored solutions to suit your companies specific needs. Strategically designed, our flexible approach supports businesses of all types and sizes.
ACUTEC are proud to be one of only a few Microsoft partners in the UK to hold solution designations. Alongside our IT services, we offer a wide range of specialist IT consultancy services including:
Our IT Support team aims to respond to any issue within 15-minutes of it being reported.
Pro-active monitoring system ensures that your IT’s vital areas are up and running.
Highly qualified IT professionals who are always happy to help you
We work to ISO 27001, 9001 standards
Our IT Support team aims to respond to any issue within 15-minutes of it being reported, we understand that when you are experiencing an issue you want it dealt with as soon as possible.
IT support encompasses a wide range of services designed to help users resolve issues related to computer systems, software, and hardware. These services include troubleshooting technical problems, maintaining hardware and software configurations, ensuring network connectivity, installing and updating software applications, and offering guidance on IT best practices. IT support can be delivered through various channels, such as helpdesks, on-site technicians, or remote assistance via phone, chat, or remote desktop tools.
IT support can significantly enhance business productivity through several key areas:
Minimised Downtime: Quick resolution of technical issues ensures that employees face minimal disruptions, allowing them to stay focused on their core tasks.
Optimised Systems: Regular maintenance and updates keep systems running smoothly and efficiently, reducing lags and performance issues.
Secure Environment: IT support provides cybersecurity solutions and educates users on best practices, protecting businesses from potential threats and ensuring data integrity and availability.
Infrastructure Scalability: As businesses grow, IT support helps scale their tech infrastructure, ensuring they have the necessary resources without over-investing.
Data Management: Effective backup and recovery solutions safeguard data, while sound data management practices lead to better decision-making.
Integration of Tools: IT support assists in integrating various software solutions, ensuring seamless data flow and reducing manual work.
Selecting the right MSP is crucial for your business’s success. Here are the key factors to consider:
Identify Your Needs: Evaluate your current IT infrastructure, challenges, and specific requirements to determine what you need from an MSP.
Reputation and Experience: Seek MSPs with a strong reputation, positive customer testimonials, and extensive experience in your industry.
Service Offerings: Ensure the MSP provides the specific services you need, such as cybersecurity, cloud management, or network monitoring.
Response Time: Review their Service Level Agreements (SLAs) to ensure their response and resolution times align with your expectations.
Security and Compliance: Verify that the MSP adheres to industry standards and can assist your business in maintaining compliance with relevant regulations.
Scalability: Choose an MSP that can scale its services to grow alongside your business.
Communication and Reporting: Effective communication is essential. The MSP should provide regular reports and be easily accessible.
References and Case Studies: Request client references or case studies to assess the MSP’s track record and performance.
Pricing Structure: Understand the pricing model, whether it’s flat-rate, per-device, or another structure, and ensure there are no hidden fees.
Cultural Fit: Ensure the MSP aligns with your company’s values and culture for a successful and harmonious partnership.
Our IT Support team aims to respond to any issue within 15-minutes of it being reported, we understand that when you are experiencing an issue you want it dealt with as soon as possible.
We guarantee that we will fix any IT issues that your business is experiencing. We have a highly experienced team who rise to any challenge.
Our specialist pro-active monitoring system ensures that your IT’s vital areas are up and running. We are immediately alerted if an issue arises so that we can deal with it as quickly as we can to ensure minimal disruption to you.
We understand that every organisation operates differently, that’s why when you partner with us a call to ACUTEC IT helpdesk you are always put through to one of our engineers who will be able to help you.
An additional part of our service is our 24/7 IT Support. We understand that some businesses may need assistance at all hours of the day to ensure they are always up and running.
We use industry leading service management software to ensure that we are on top of everything for you. Any requests or issues that you log with ACUTEC are recorded so that you can be confident that all of your requests will be dealt with. You will always be updated on the progress of your ticket and you can also choose to get an update with our weekly and daily reports.
Our team is made up of highly qualified IT professionals who are always happy to help you. We make the effort to gain a good understanding of your business and its operations to ensure that we can provide you with the best possible service.
We want you to be able to do what you do best without interruption. Our IT services for business are designed to ensure that your IT is taken care of so that you never have to think about it again.
St Peters House, Church Hill, Coleshill, Birmingham, West Midlands, B46 3AL, United Kingdom
Email: hello@acutec.co.uk
Call: 01675 469020
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