About Irvine Commercial Insurance Brokers
Warwickshire based Irvine Commercial Insurance Brokers provides a director lead, fully advised insurance service to SME businesses owners. Irvine offers bespoke insurance options to suit, taking the time to understand their client’s business needs to offer the most appropriate advice and support. Their attentive approach and wealth of experience means their clients have more time, less stress, and a fully insured business at a competitive Insurance premium.
As a long-term client, Irvine has relied on IT and technology support and advice from ACUTEC for over 15 years.
Irvine has recently relocated their offices to a Rural Business Enterprise Hub. With staff splitting their time between working from home and their office during the COVID-19 pandemic, they made the decision to move to more suitable premises. They are continuing a hybrid approach, with staff spending some time at home and sometime in the office. Their new office space suits their way of working now more than their former office location.
Relocating offices meant moving all IT equipment to their new premises, including the server hosting their line-of-business application. ACUTEC’s engineers liaised with the service centre of Irvine’s new offices to make sure the transition went smoothly. Matthew Finch, Director, commented: “there were always going to be some technical glitches, but ACUTEC made sure everything was resolved quickly.”
Throughout the office relocation, Irvine staff were impressed by the ACUTEC team’s attitude to getting the job done. “The engineers were extremely helpful, and very cheerful throughout. They were still smiling at half past 8 in the evening!”
Remote working was new to Irvine’s staff. Until the pandemic, their staff rarely worked from home. Irvine has embraced the Cloud – which allows their staff to work from anywhere. With their emails hosted in Exchange Online, they have the base means to be able to work remotely or at home.
“Their engineers are superb. When issues have arisen, they have quickly worked hard through the problem to get it fixed. They keep us informed each step of the way.”
And when issues with technology arise, Irvine staff know that they will be resolved quickly by ACUTEC’s engineers. “I don’t have to be here to make sure our technology is working. I have confidence that issues will be resolved”.
Confidence in ACUTEC
With ACUTEC as their IT partner, Irvine know that they have access to all the advice and support they need. “They are very professional. We know exactly what we’re getting from them, and they deliver when they say they’re going to. That’s hard to find in a lot of industries.”
“It is great to work with highly skilled engineers who are also great communicators. That is rare for IT providers.”