IT Support

World Class IT Support

ACUTEC has been providing exceptional Managed Services and IT Support for over twenty years. We do this by making sure we understand the needs of your business so that the very best recommendations are offered to you. We build your IT around your business rather than the other way around.

Our IT Support provides detailed system reports and pro-active monitoring to make sure that your IT is the last thing you have to worry about. Our helpdesk in Birmingham is available from 8.00am to 6.00pm, Monday to Friday.

We also offer 24/7 IT Support that is flexible and tailored to be exactly what your business needs. Sometimes issues can occur on your system when it is out of hours. With our 24/7 IT Support we ensure that no performance change in your IT infrastructure goes unnoticed. Our IT Support Services are designed to be a reassuring presence within your business.

We provide a 15-minute response and a guaranteed fix to our clients. Our pro-active monitoring service alerts us if something goes wrong, allowing for your critical IT to be in safe hands and problems dealt with before they impact your business.

When you make a support call to ACUTEC you do not experience a triage system where your problem is assessed and dealt with based upon how urgent it is. We know that your IT will always be the most urgent to you and therefore when you call us you speak to one of our highly qualified experts straight away who will be able to deal with your problem and enable you to carry on doing what you do best.

If you are looking for world class service to enable you to achieve more every day, say hello to ACUTEC today.

Say hello

“I know that with ACUTEC we are in safe hands. I know the engineers are good at what they do and I’m confident that issues will be resolved.”

– Age UK Leicester Shire & Rutland

What do you get with ACUTEC’s IT Support?

15 Minute Response Time

Our IT Support aims to respond to any issue within 15-minutes of it being reported, we understand that when you are experiencing an issue you want it dealt with as soon as possible.

Guaranteed Fix

We guarantee that we will fix any IT issues that your business is experiencing. We have a highly experienced team who rise to any challenge.

Pro-Active Monitoring

Our specialist pro-active monitoring system ensures that your IT’s vital areas are up and running. We are immediately alerted if an issue arises so that we can deal with it as quickly as we can to ensure minimal disruption to you.

No Triage

We understand that every organisation is operates differently and therefore we do not triage. If you call ACUTEC for service, you are always put through to one of our engineers who will be able to help you.

24/7 Support

An additional part of our service is our 24/7 IT Support. We understand that some businesses may need assistance at all hours of the day to ensure they are always up and running.

Industry Leading Service Management

We use industry leading service management software to ensure that we are on top of everything for you. Any requests or issues that you log with ACUTEC are recorded so that you can be confident that all of your requests will be dealt with. You will always be updated on the progress of your ticket and you can also choose to get an update with our weekly and daily reports.

A Friendly and Expert Team

Our team is made up of highly qualified IT professionals who are always happy to help you. We make the effort to gain a good understanding of your business and its operations to ensure that we can provide you with the best possible service.

Peace of Mind

We want you to be able to do what you do best without interruption. Our IT Support services are designed to ensure that your IT is taken care of so that you never have to think about it again.

We’re ready when you are…

 

Let’s talk

“I think the key issue is that we have people we can trust. We can phone them up and get an answer over the phone or they can do the super IT thing and take over your computer while you’re sitting at your desk.”

– Safeway Scaffolding

We are your trusted IT experts

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Client Feedback

  • "Thanks Winston and Kevin"

    22nd September 2017

  • "Winston - what a legend.

     I ask him so many stupid questions and we still manage to resolve the issue.

    Thank you Winston for helping this 'lady of a certain age' not feel so daft!"

    22nd September 2017

  • "Very fast, thanks"

    19th September 2017

  • "Thanks Winston great help as always"

    19th September 2017

  • "Thank you"

    19th September 2017

  • "Thank you all good"

    13th September 2017

  • "dealt with quickly as always"

    12th September 2017

  • "Kevin very helpful as always"

    11th September 2017

  • "Kevin was very helpful and had resolved the issue"

    1st September 2017

  • "Winston really needs to be congratulated for solving this problem. Very patient, thorough and precise.

    More importantly, a really funny guy which made the whole frustrating process a lot more bearable.

    Winston you are a SUPERSTAR!

    Thank you so very much"

    31st August 2017

  • "Great service as ever; extremely efficient and really appreciated.  Thanks Ty :)"

    31st August 2017

  • "Excellent job! Kevin rang on time and completed the task with speed efficiency"

    22nd August 2017

  • "Thanks very much Ty - nice to have you looking after me."

    22nd August 2017

  • "A big thank you to Craig who is always helpful, efficient and polite."

    16th August 2017

  • "Kevin was very helpful, polite and awesome. Thanks!"

    14th August 2017

  • "Thanks, Ty!"

    14th August 2017

  • "Prompt and efficient service; excellent!"

    9th August 2017

  • "Speedy and efficient service; many thanks Kevin."

    9th August 2017

  • "good job"

    9th August 2017

  • "Absolutely top rate support even out of hours - it is great support when we needed it"

    9th August 2017