IT Support

Achieve more every day with our world class Business IT Support services.

IT Support and Services for Your Business

At ACUTEC, we take pride in delivering exceptional Managed IT Support and Services to businesses in the Birmingham area for more than two decades.

We do this by making sure we understand the needs of your business so that the very best IT system solutions are built. Backed by our team of IT user support technicians we are with you each step of the way to ensure your business gets the most out of your IT investment.

Our IT services provide detailed system reports and pro-active monitoring to make sure that your IT is the last thing you have to worry about. 

Rest assured that our West Midlands based team is just a call away, ready to assist you promptly when you need us. With the option for 24/7 IT Support, we ensure that no performance change in your IT infrastructure goes unnoticed. Our Managed IT Support Services are designed to be a reassuring presence within your business.

We are committed to providing swift and efficient IT support to our clients. With our 15-minute response time our dedicated team of experts is always on standby, ready to address any IT issues that may arise.

Unlike typical IT ticketing system, we understand that every IT issue is crucial to your business. When you call ACUTEC, you won’t have to navigate through layers of support. Instead, you’ll be connected directly with one of our highly qualified IT experts. Immediate assistance means you can get back to what you do best without delay.

Contact us and unlock your business potential with ACUTEC’s award winning IT Services.

Achieve more every day with world class IT services

Discover the benefit of IT Support and Leasing

Renowned for our award-winning Business IT support, we strictly adhere to ISO standards to ensure a consistently superior service. Our primary goal is not only to address issues but to go beyond that and become trusted technology advisers

Explore the advantages of our approach by downloading our latest IT Support brochure..

What does IT Support from ACUTEC Include?

15 Minute Response Time

Our IT Support team aims to respond to any issue within 15-minutes of it being reported, we understand that when you are experiencing an issue you want it dealt with as soon as possible.

Guaranteed Fix

We guarantee that we will fix any IT issues that your business is experiencing. We have a highly experienced team who rise to any challenge.

Pro-Active Monitoring

Our specialist pro-active monitoring system ensures that your IT’s vital areas are up and running. We are immediately alerted if an issue arises so that we can deal with it as quickly as we can to ensure minimal disruption to you.

No Triage

We understand that every organisation operates differently, that’s why when you partner with us a call to ACUTEC IT helpdesk you are always put through to one of our engineers who will be able to help you.

24/7 IT Support

An additional part of our service is our 24/7 IT Support. We understand that some businesses may need assistance at all hours of the day to ensure they are always up and running.

Industry Leading IT Service Management

We use industry leading service management software to ensure that we are on top of everything for you. Any requests or issues that you log with ACUTEC are recorded so that you can be confident that all of your requests will be dealt with. You will always be updated on the progress of your ticket and you can also choose to get an update with our weekly and daily reports.

A Friendly and Expert Team

Our team is made up of highly qualified IT professionals who are always happy to help you. We make the effort to gain a good understanding of your business and its operations to ensure that we can provide you with the best possible service.

Peace of Mind

We want you to be able to do what you do best without interruption. Our IT services for business are designed to ensure that your IT is taken care of so that you never have to think about it again.

Our IT Support Offering

We don’t have a one size fits all approach to IT support. We make recommendations to clients on what we think they need, and how we can best help them. We offer clients IT services in the form of: 

Managed IT Support

Our Managed IT Service provides proactive support for all your technology. What sets us apart is that we offer a flexible solution that can adapt to your changing needs, without locking you into a long contract. We understand that technology and businesses change over time, so we make sure our service can change with you.

On-Site Support

On-site IT support is often necessary for businesses that have complex technology systems that cannot be managed remotely. It can also be useful in situations where the issue cannot be resolved remotely or when a physical presence is required, such as in the case of hardware replacement or network setup.

Vendor Support

Businesses need to use different bits of tech to operate effectively. Whether you use popular business software like Microsoft 365, or something more unique to your industry, we will work as a bridge between your business and the software provider. Should something go wrong with your systems, we are here for you.

Infrastructure Support

Our team of IT experts has extensive knowledge and experience working with a wide range of technology infrastructure, including servers, networks, and cloud solutions. We are dedicated to providing our customers with timely and effective solutions to their problems, helping them reduce downtime, and increase productivity.

How Can We Help Your Business?
IT Support

Discover the solutions that will bring you greater productivity and efficiency to transform your business. Reach for the Cloud with the IT experts.

Software Development

We write software specifically to your requirements to give you the experience you have always wanted. Get the software that will fix your problems and not someone else’s with the IT experts.

Cloud Services

We’ll take care of your systems so that you can stay focused on your business. Discover IT Support with a 15 minute response time, guaranteed fix and world class service from the IT experts.


Don’t let yourself become the next news headline. Every business is vulnerable to cybercrime. Protect your data, finances and reputation with cyber security and IT Support from the IT experts.

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