IT Support

World Class IT Support

ACUTEC has been providing exceptional Managed Services and IT Support for over twenty years. We do this by making sure we understand the needs of your business so that the very best recommendations are offered to you. We build your IT around your business rather than the other way around.

Our IT Support provides detailed system reports and pro-active monitoring to make sure that your IT is the last thing you have to worry about. Our helpdesk in Birmingham is available from 8.00am to 6.00pm, Monday to Friday.

We also offer 24/7 IT Support that is flexible and tailored to be exactly what your business needs. Sometimes issues can occur on your system when it is out of hours. With our 24/7 IT Support we ensure that no performance change in your IT infrastructure goes unnoticed. Our IT Support Services are designed to be a reassuring presence within your business.

We provide a 15-minute response and a guaranteed fix to our clients. Our pro-active monitoring service alerts us if something goes wrong, allowing for your critical IT to be in safe hands and problems dealt with before they impact your business.

When you make a support call to ACUTEC you do not experience a triage system where your problem is assessed and dealt with based upon how urgent it is. We know that your IT will always be the most urgent to you and therefore when you call us you speak to one of our highly qualified experts straight away who will be able to deal with your problem and enable you to carry on doing what you do best.

If you are looking for world class service to enable you to achieve more every day, say hello to ACUTEC today.

Say hello

“I know that with ACUTEC we are in safe hands. I know the engineers are good at what they do and I’m confident that issues will be resolved.”

– Age UK Leicester Shire & Rutland

What do you get with ACUTEC’s IT Support?

15 Minute Response Time

Our IT Support aims to respond to any issue within 15-minutes of it being reported, we understand that when you are experiencing an issue you want it dealt with as soon as possible.

Guaranteed Fix

We guarantee that we will fix any IT issues that your business is experiencing. We have a highly experienced team who rise to any challenge.

Pro-Active Monitoring

Our specialist pro-active monitoring system ensures that your IT’s vital areas are up and running. We are immediately alerted if an issue arises so that we can deal with it as quickly as we can to ensure minimal disruption to you.

No Triage

We understand that every organisation is operates differently and therefore we do not triage. If you call ACUTEC for service, you are always put through to one of our engineers who will be able to help you.

24/7 Support

An additional part of our service is our 24/7 IT Support. We understand that some businesses may need assistance at all hours of the day to ensure they are always up and running.

Industry Leading Service Management

We use industry leading service management software to ensure that we are on top of everything for you. Any requests or issues that you log with ACUTEC are recorded so that you can be confident that all of your requests will be dealt with. You will always be updated on the progress of your ticket and you can also choose to get an update with our weekly and daily reports.

A Friendly and Expert Team

Our team is made up of highly qualified IT professionals who are always happy to help you. We make the effort to gain a good understanding of your business and its operations to ensure that we can provide you with the best possible service.

Peace of Mind

We want you to be able to do what you do best without interruption. Our IT Support services are designed to ensure that your IT is taken care of so that you never have to think about it again.

We’re ready when you are…

 

Let’s talk

“I think the key issue is that we have people we can trust. We can phone them up and get an answer over the phone or they can do the super IT thing and take over your computer while you’re sitting at your desk.”

– Safeway Scaffolding

We are your trusted IT experts

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Client Feedback

  • "After we eventually got our employee to sit at his desk for you to complete your part.

    Thanks Ty much appreciated!!"

    24th May 2018

  • "Excellent work"

    17th May 2018

  • "Excellent communications!"

    17th May 2018

  • "Speedy, efficient response. Thank you"

    14th May 2018

  • "Very quick and efficient response to my problem. Thank you!"

    10th May 2018

  • "Thanks Ty :)"

    8th May 2018

  • "Great! Kevin responded very quickly to my request and he completed the job for me very efficiently.

    Thank you again for terrific help."

    4th May 2018

  • "Fabulous service as always"

    3rd May 2018

  • "Efficient as always :)"

    2nd May 2018

  • "Quickly processed order"

    1st May 2018

  • "As usual absolutely banging :)"

    27th April 2018

  • "Johnny always sorts me out :):) brilliant as usual"

    26th April 2018

  • "Quick easy phone call, no waiting, 10 minutes later the work I needed was done. Thanks"

    25th April 2018

  • "Ty was as helpful as ever, and worked continuously to resolve both mine and Julie's issue - can't fault his customer service; brilliant! thanks Ty :)"

    18th April 2018

  • "Fantastic and quick work by Mr Fletcher as always"

    20th April 2018

  • "Delighted with the speed of service. The problem was resolved very quickly. I also appreciated the effort to provide an interim solution."

    17th April 2018

  • "The whole process ran smoothly, from the initial queries and order raising with Steve  right through to the site visit for installation. Particular thanks to Ty for his professionalism, expertise and patience with our archaeic bespoke system - and with us and our environment! Faultless service, as always, and we're very grateful."

    16th April 2018

  • "Persistence paid off and Winston got it sorted"

    13th April 2018

  • "Thanks Ty for a very quick turnaround"

    14th April 2018

  • "Quick and efficient, thank you"

    13th April 2018