Technical Support Analyst

POSITION: IT Support

SALARY: 25k – 35k depending on experience

BENEFITS: Company Pension, 20 Days’ holiday plus bank holidays, Company Phone, Company Laptop, All expenses paid, paid for certifications and an excellent working environment and many other benefits (see below).

HOURS: Flexible working hours between 8am – 6pm

LOCATION: Coleshill, Birmingham B46 3AL

DESCRIPTION:

We provide IT Support, Managed IT Services, IT Solutions, Cloud, Security and Software Development for Birmingham and the Midlands.

We are seeking an enthusiastic; customer service focused Technical Support Analyst to join the Service Desk support team at our offices in Coleshill.

You will be the first point of contact for our customers, so you will be someone who is passionate about giving great customer service and loves what they do. The role involves supporting customer’s IT hardware, software and infrastructure remotely. You’ll be responsible for completing detailed and accurate call records that will be used by the team for fault analysis and issue resolution.

We pride ourselves on giving world class service and quality technical solutions. We want individuals who are passionate about representing our brand and building strong customer relationships. So, if you’re looking for a career that’s not just challenging, but full of potential and rewards, with the opportunity to access in-depth training, then please get in contact.

Key Responsibilities:
Skills & Experience:

As a successful 2nd/3rd line Technical Support Analyst, you will have experience of:

As a successful 2nd/3rd line Technical Support Analyst, you will have experience of:
Benefits:
Package

As a member of our Technical Support team you will receive:

In order to apply please send a C.V and covering letter highlighting why you think you are suitable for the position, by clicking on the apply button below.

ACUTEC operates with a no agencies policy. Recruitment agencies will not be responded to.

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