ACUTEC receives Feefo Gold Trusted Service Award 2022
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Last Updated on 19th January 2022

ACUTEC receives Feefo Gold Trusted Service Award 2022

19 JANUARY 2022, ACUTEC has won the Feefo Gold Trusted Service award.

Since 2014, Feefo has recognised the businesses that deliver exceptional experiences, using feedback from real customers.

The Trusted Service Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of the commitment to outstanding customer service.

Feefo has given Gold Trusted Service awards to businesses who have collected at least 50 reviews between January 1st 2020 and December 31st 2021, with a Feefo service rating of between 4.5 and 4.9.

Chris Roche, Managing Director at ACUTEC, commented: “We’re thrilled to receive this award from Feefo. It means a lot because it’s based on feedback from our customers and, ultimately, keeping them happy is why we come to work each day. The award also recognises just how hard our staff have worked in really difficult circumstances. We strive to deliver world class service, enabling our clients to achieve more every day.”

This award means even more following another difficult year. Online interactions have soared since the start of coronavirus. People are now 40% more likely to leave feedback after a purchase. This has made it very difficult for many businesses who struggled to respond effectively. 43% of people now believe that companies have become less effective at dealing with negative feedback in the last year.

Congratulating ACUTEC Tony Wheble, CEO at Feefo, said: “The Trusted Service Awards recognise companies who above and beyond to provide the very best customer experience.

“I’m so impressed by how our customers have overcome the challenges of the past two years. I can’t wait to see what they achieve in 2022.”


About Feefo

Feefo is a leading global customer reviews and insights platform on a mission to empower its clients to fully understand how their customers experience their product or service.

The Feefo suite of software, combined with its technical solutions expertise, enables its clients to gain a deeper understanding of customer sentiment, behaviour and intent, empowering them with insights to make better business decisions and improve their return on investment. With 96% of customers relying on reviews to purchase, Feefo also creates trust between consumers and businesses by adopting a unique approach to only collect verified reviews from real people.

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ACUTEC has been quietly serving SMBs in the Midlands and across the UK for over 25 years with IT Support, Security, Software Development and Cloud Services at the core of the business. In 1995, Managing Director Chris Roche began his IT business with the vision of providing quality service that was truly valued by the client. Fed up with receiving low-quality service from outsourced IT companies, Chris knew he could do it better. ACUTEC’s team of tech-obsessed staff strive to achieve the company mission statement of delivering world class service enabling clients to be able to achieve more every day.