Senior IT Technical Analyst

£35,000-£40,000 | Full-time | Permanent

Coleshill, Birmingham

We are seeking a talented 3rd line Senior IT Technical Analyst for our professional IT team, providing cloud, server and desktop support.

You are a:

  • Enthusiastic, professional, customer orientated individual from an IT Services or complex IT multi-site corporate background.
  • Skilled in cloud, hardware, workstation, client and Server operating systems, application and network support in a service desk environment
  • Your application will demonstrate 24+ months technical support experience in a busy customer led service desk.

Daily Activities

  • Ownership and managing call queues within SLAs; resolving technical issues in a professional manner.
  • Being mindful of client needs to proactively deliver customer satisfaction consistently.
  • Keeping clients fully informed of progress at every stage with quality service.
  • Technical ownership of project delivery.
  • Creating technical documentation – to enhance and improve knowledge-base.
  • Undertake out-of-hours support and on-site support in a rota.
  • Engage with line management; taking personal responsibility for career goals via appraisals.
  • Work in a team of world class IT professionals – delivering quality and value.

You will be:

  • An effective communicator, confident in your own ability and respectful of other’s opinions.
  • Committed to getting best results, first time – recognising areas to develop.
  • Dedicated, well presented & focused on quality.
  • Well-spoken, personable with ability to put people at ease.
  • Able to manage your own time and tasks with awareness of company and team needs.
  • Interest in the latest platforms and technologies to support new technologies.

As a successful Senior Technical Analyst, you will have experience of:

  • Active Directory and Group Policy (AD) Migration, synchronisation, replication and deployment.
  • Group Policies (what are they, how they are enforced and implemented).
  • MS Exchange (management of user accounts, ‘how do I’ support advice, access requests and maintenance)
  • MS Office 365 (Migration, management of user accounts ‘how do I’ support advice, access requests and maintenance).
  • Remote Desktop Services/Terminal Server (trouble shooting, connection issues and setup)
  • LAN & WANs, TCP/IP, DHCP, Wi-Fi, DNS, VPN, switching, routing (basic networking understanding)
  • Knowledge of application support (client expectation/vendor management; liaison between the client and vendor)
  • Knowledge of Microsoft EM&S / InTune
  • Knowledge of Microsoft Azure backup and Azure site recovery
  • Advantageous but not essential knowledge of Microsoft Teams and Skype for Business

Ideal Qualifications:

  • CompTIA A+ Maintenance.
  • Microsoft MCP, MCSA/MCSE


As a member of our Technical Support team you will receive:

  • Competitive salary
  • Financial support for continued attainment of professional IT accreditations
  • Flexible working hours
  • Free parking
  • Air-conditioned office
  • 25 days holiday (plus bank holidays)
  • Travel insurance
  • Paid overtime
  • Pension
  • Office 365 subscription for personal use
  • PerkBox

Apply Now

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