IT Support from the Experts
ACUTEC prides itself on exceptional levels of managed services and IT support. We are confident that we are able to reduce the number of support calls you need and the time it takes to resolve issues. Providing detailed system reports and pro-active site visits, we endeavour to understand your business so that we can make sure that the best recommendations are offered to you. We have seen our clients’ revenue increase by 5% by making sure they are using the correct IT systems. We provide our support services to a range of different businesses in a range of different markets.
Our helpdesk in Birmingham is available from 8.00am – 6.00pm Monday to Friday if you choose our standard support option. We also offer 24/7 IT support that is flexible and tailored to your exact requirements. ACUTEC’s support services are designed to provide a reassuring presence within your business.
We provide a 15 minute response time and a guaranteed fix to our clients. Our round-the-clock pro-active monitoring service alerts us if something goes wrong, allowing for your critical IT to be in safe hands and problems dealt with before they impact your business.
We are committed to continuous progression to ensure that our services are beneficial to our clients. When you make a support call to ACUTEC you do not experience a triage system where your problem is assessed and dealt with based upon urgency. We understand that any IT issue is critical to your business and therefore when you call us you speak to one of our engineers straight away who will be able to deal with your problem.
If you are unsure which type of support would best suit your business’ needs our Support Comparison table can help you compare the levels of support that we offer.
- ACUTEC offer a guaranteed fix
- We work to a 15 minute response time
- Unlimited access to the help desk
- Highly trained and experienced technicians
- Satisfaction guarantee – we’ll keep working until you’re happy with your IT