At ACUTEC, we are on a mission to offer the highest standards of service.
We recognise that our customers deserve the best, whatever their size of business or organisation and specific IT needs. We are experts with a wealth of experience.
ACUTEC Partnerships in IT, software, development and support
- We are proud of our team and seek to employ and retain the best people. Our commitment to our staff is underlined by our Investors in People status.
- We guarantee to fix any IT problems and offer 24/7 support. We appreciate fully that each customer is an individual, with their own unique needs.
- We appreciate that security of systems is of paramount importance and maintain our clients’ peace of mind, day and night. When IT matters to your business, it matters to us more!
- Our people represent our business. We are confident, friendly and polite. We are also upbeat, efficient and proficient.
- We work hard on behalf of our customers and are always prepared to ‘go the extra mile’ to deliver outstanding service.
- We believe in transparency, integrity and clarity. We recognise that not all of our customers are IT savvy and seek to explain in a clear and concise manner about issues that arise and find the right solution.
- It is very important that we listen to our customers’ needs, advising openly and honestly on the solution that is right for them, rather than aligning ourselves with a particular product. We are constantly monitoring developments in It to make sure our advice is as useful and up to date as possible.
- We communicate in plain English. We are aware that people can be somewhat confused by the terminology used in IT and we do all we can to make sure we are understood and everyone understands events and issues. We adapt our communication style to the clients needs.
- We appreciate that our clients need to be kept informed. We supply monthly reports to make sure all relevant personnel are kept up to date and any issues addressed. You don’t have to call us to ‘chase’ information.